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Gaming Facility Security Specialist

2 months ago

Wasaga, Ontario, Canada Gateway Casinos & Entertainment Full time

Job Type: Part-Time

Your Path to a Rewarding Career
As a Security Officer, you will be responsible for maintaining a safe and secure environment throughout the casino, ensuring the well-being of both guests and staff at all times. In this vital position, you will contribute to fostering a welcoming atmosphere where individuals feel reassured by your presence. Your role will also involve safeguarding the organization against theft and fraud while upholding a strong commitment to exceptional customer service.
Throughout your shift, you will remain vigilant regarding gaming operations, adhering to provincial gaming regulations and complying with all relevant laws, policies, and procedures. This exciting opportunity with a leading national company allows you to advance your career while enjoying a comprehensive benefits package and competitive salary for full-time employees.

What We Offer

  • Comprehensive benefits package for full-time employees
  • Retirement savings plan
  • Dynamic, supportive, and enjoyable work environment
  • Discounts for family and friends on travel, technology, dining, beverages, and fitness
  • Opportunities for development and training

Key Responsibilities

  • Supervise and manage team performance while engaging in security operations
  • Oversee training, coaching, human resources, safety, and recruitment needs of the team
  • Monitor floor activity: observe for suspicious behavior, communicate with management and surveillance
  • Deliver outstanding customer service by welcoming guests, addressing inquiries, and providing solutions
  • Escort individuals within the facility and parking areas; may administer first aid; conduct interviews and investigations; prepare reports
  • Ensure compliance with all applicable laws, policies, and procedures
  • Maintain cleanliness and safety in work areas, free from hazards, debris, and litter
  • Perform all duties in a safe and responsible manner
  • Adhere to departmental quality standards
  • Execute other related and compatible tasks as assigned

What You Bring

  • At least 6 months of experience in a security role
  • Demonstrated high level of customer service
  • Detail-oriented and organized approach
  • Strong analytical and communication skills, both written and verbal
  • Current First Aid/CPR certification
  • Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Empathetic in dealing with individuals and proactive in providing solutions
  • Good judgment and understanding of casino operations
  • Familiarity with computers and surveillance technology
  • Willingness to work flexible hours, including evenings and weekends
  • Smart Serve (Ontario) certification prior to start date
  • Ability to stand and walk for extended periods
  • Capacity to physically restrain and secure individuals using prescribed techniques
  • Social perceptiveness and good vision to identify individuals

Why Join Us?
Gateway values and empowers our team members, who are essential to our success. A career at Gateway means collaborating with exceptional individuals, being recognized for your unique contributions, and having opportunities for career advancement across our 27 locations. Our employees benefit from ongoing training and leadership programs while working in a vibrant and enjoyable environment.

About Gateway
Gateway Casinos & Entertainment Limited is one of Canada's largest and most diversified gaming and entertainment companies. With 27 gaming properties across British Columbia, Ontario, and Alberta, Gateway employs approximately 8,648 individuals and offers a wide range of gaming options, dining experiences, and accommodations. Gateway is committed to enhancing the gaming customer experience and attracting new patrons through innovative strategies and proprietary brands. Further information is available at our corporate website.

Equal Opportunity Employer
Gateway is proud to be an equal opportunity employer, dedicated to Respect, Integrity, Teamwork, and Exceptional Customer Service. We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation during the recruitment and selection process, please inform us.