Security Officer/ Dual Rate Security Supervisor
4 weeks ago
Job Summary
As a key member of our security team, you will be responsible for ensuring the safety and security of our staff, property, and guests. This role requires a high level of customer service, support to staff, and accurate reporting.
Key Responsibilities
- Supervise and manage team performance while participating in security activities
- Oversee training, coaching, human resources, safety, and recruitment needs of the team
- Monitor floor traffic: watch for suspicious activity, communicate with management and surveillance
- Provide excellent customer service by greeting customers, answering questions, and providing solutions
- Escort individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
- Comply with all applicable laws, policies, and procedures
- Keep work areas clean and free of safety hazards, debris, and litter
- Perform all job duties in a safe and responsible manner
- Adhere to departmental quality standards
- Perform other related and compatible duties as assigned
Requirements
- Previous security experience and security training is a strong asset
- Proven high level of customer service
- Organizational, interpersonal, analytical, and communication skills
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Current Smart Serve Certification
- Current First Aid Certification
About Us
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We offer a dynamic and fun work environment, ongoing training and leadership programs, and opportunities for career advancement across our 27 locations.
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