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Patient Coordination Specialist
2 months ago
Job Description
Position: Unit Coordination Assistant
Department: Urgent Care Center
Employment Type: Temporary Full Time (x1) for 12 months
Compensation Level: (AC03) $24.17-$30.18
Location: Queensway Health Center
Shift Availability: All shifts: Days, evenings, nights & weekends, 2PM-12AM ( 10 hour shifts )
Trillium Health Partners (THP) is a prominent community-based acute care facility in Canada, comprising multiple hospitals that serve a diverse population. Our mission is to provide a new kind of healthcare that promotes a healthier community, grounded in our core values of compassion, excellence, and courage.
Role Overview:
The Unit Coordination Assistant (UCA) plays a crucial role in delivering clerical support for patient administrative services, managing information flow, and ensuring the efficient operation of the unit. The UCA is responsible for various duties that contribute to a seamless patient experience.
Key Responsibilities:
Patient Administrative Services
- Manage and coordinate patient information, facilitating effective communication to enhance patient care.
- Update patient demographic details and maintain accurate records.
- Address patient and family inquiries, escalating concerns as necessary.
- Collaborate with internal departments and external healthcare facilities to manage appointments and transfers.
- Enter data related to appointments and patient movements accurately.
- Notify relevant personnel regarding patient updates and test results promptly.
- Respond to patient call bells and assist with inquiries within the scope of authority.
- Prepare documentation for health information management post-discharge.
Information Management
- Ensure patient charts are complete and submitted to Health Records with all necessary information.
- Maintain and update information sheets and binders as required.
- Conduct audits in patient rooms or on the unit as necessary.
- Input data into the Critical Care Information System (CCIS).
Reception and Patient Engagement
- Welcome visitors, staff, and patients, directing them to the appropriate personnel.
- Admit patients to the unit and perform registration functions as needed.
- Explain hospital policies and procedures to patients and visitors.
- Manage incoming calls and direct inquiries appropriately.
Clerical Administration
- Update departmental contact lists and maintain office supplies.
- Ensure operational readiness of equipment and furniture.
- Process routine financial transactions related to unit supplies.
- Attend unit meetings and contribute to discussions.
- Manage incoming mail and messages for unit staff.
Scheduling and Payroll Support
- Assist staff and leadership with scheduling and timekeeping inquiries.
- Coordinate with Scheduling Clerks to align staffing needs.
- Access unit schedules to address staff inquiries as needed.
Epic System Responsibilities
- Update patient demographics in the Epic system, ensuring accuracy.
- Schedule follow-up appointments for patients.
- Initiate service requests and manage patient transport needs.
General Duties
- Collect and track information for registration and billing purposes.
- Provide support to the Clinical/Team Leader as required.
- Compile statistical data for reporting purposes.
Qualifications:
Educational Background
- High school diploma or equivalent; additional education in healthcare administration is advantageous.
- Familiarity with medical terminology is preferred.
Professional Experience
- 1-2 years of experience in an administrative role is preferred.
- Experience in a healthcare setting is advantageous.
- Customer service experience, particularly in healthcare, is desirable.
Skills and Competencies
- Proficient in basic computer applications and familiar with Epic.
- Strong customer service skills with a professional demeanor.
- Excellent organizational and communication skills.
- Detail-oriented with a focus on accuracy in data entry.
- Ability to adapt to changing priorities in a dynamic environment.
