Patient Support Coordinator

1 month ago

Mississauga, Ontario, Canada MCD McKesson Canada Corporation La Corporation McKesson Canada Full time
Job Summary

This role is responsible for the management of specific cases as assigned for the coordination and support through the patient's journey. The Patient Support Specialist is responsible for the overall management of patient cases and acts as a primary point of contact to assigned healthcare providers (HCPs). Additionally, the Patient Support Specialist is responsible for driving positive customer and patient experience in a fast-paced work environment.

Key Responsibilities
  • Assist prescribing physicians to complete patient enrollment; gather necessary information to complete forms in a concise, organized, and professional manner.
  • Facilitate communication with physicians, Patient Support Programs, or other HCPs involved in the patient's circle of care.
  • Work collaboratively with team members to coordinate the patient journey.
  • Coordinate document submissions and cases with insurance companies, physician offices, and healthcare professionals to assist in the patient journey.
  • Provide educational guidance to patients and physicians on product administration.
  • Act as a central resource liaison for program stakeholders, including patients, HCPs, clinics, and pharmacies.
  • Ensure patient records are accurate and maintained to meet program reporting requirements.
  • Identify and report adverse events.
  • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state, or product-related questions, based on program guidelines.
  • Understand the reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely manner.
  • Build relationships with key customers within the area of responsibility to ensure business requirements and portfolio management are clearly established.
  • Conduct field visits to support HCPs with paperwork based on program requirements.
  • Able to work a variety of shifts, including days, evenings, weekends, and holidays as required.
Requirements
  • Practicing Registered Nurse (RN) and/or Licensed Practical Nurse (LPN/RPN) in the province of Ontario and/or Québec. Must be a member in good standing of respective regulatory colleges.
  • Bilingualism - ability to communicate effectively in both written and spoken English and French.
Competencies
  • Exceptional customer service and interpersonal skills.
  • Ability to manage multiple tasks and priorities at once.
  • Strong analytical and organizational skills.
  • Ability to resolve issues effectively and efficiently.
  • Critical thinking and problem-solving abilities.
  • Excellent time management skills and sense of urgency.
  • Detail and result-oriented.
  • Ability to adapt to change and ambiguity.
  • Hold and maintain a valid, unrestricted driver's license and possess a car.
  • Adhere to Performance Standards and Procedures required by the program.
  • Must have a private, dedicated home office space that accommodates equipment.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience, and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please refer to our website.

Our Base Pay Range for this position is $49,800 - $83,000.

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