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Enrollment Services Specialist
3 months ago
Company Overview:
Situated on the traditional lands of the Ojibwe, Potawatomi, and Odawa Nations, Lambton College has been a pioneering institution for over five decades. Recognized nationally for its innovative approaches in applied research, teaching methods, and experiential learning, Lambton College serves over 13,000 students from 20 different countries. With two primary campuses in Ontario and a diverse array of more than 90 diploma, certificate, and degree programs, the college provides flexible learning options that blend classroom, mobile, hybrid, and accelerated educational experiences.
Consistently ranked among the top colleges in Canada for research, Lambton College is dedicated to continuous improvement and innovation in education.
Key Responsibilities:
- Facilitates student access and achievement by providing guidance on all aspects of Enrollment Services, including Admissions, Financial Aid, Tuition & Fees, Registration, Transfer Credits, Scheduling, and Graduation;
- Manages specialized student record services, including evaluating qualifications of prospective students, making admission determinations, and maintaining Student Information System (SIS) records;
- Offers comprehensive advice on financial assistance programs and policies to students, parents, and other stakeholders;
- Implements academic and financial policies by processing all documentation related to registration, fee payments, course and program modifications, withdrawals, refunds, and grades;
- Conducts credential evaluations to ensure eligibility for progression and graduation;
- Reviews and analyzes transcripts to determine admission eligibility;
- Assists in the coordination and implementation of services that facilitate the transition of students from registration to graduation for both domestic and international students;
- Monitors student progress in programs from term to term based on academic standing policies and established requirements; identifies trends in enrollment patterns;
- Performs additional duties as assigned.
Position Summary:
The Enrollment Services Specialist serves as the primary point of contact for students, faculty, community organizations, and the public regarding all Enrollment Service functions. This role is essential in ensuring students have access to post-secondary education and in promoting their success through to graduation. The incumbent provides direct support to students, faculty, and staff on various complex admission, financial aid, registration, and audit matters while liaising with other departments on behalf of students.
Qualifications:
- A three-year post-secondary diploma in Business Administration or Community/Social Services is required;
- A minimum of three years of experience in a role advising clients on complex and specialized information, preferably within an educational setting;
- Experience in Financial Aid is preferred;
- Proficiency with Colleague, WebAdvisor, and myLambton or similar platforms is essential;
- Strong active listening skills with the ability to demonstrate empathy;
- Customer service-oriented with a commitment to assisting students with their enrollment needs and flexibility in resolving issues;
- A collaborative team player who takes personal accountability for delivering on expectations and strives for excellence;
- Comfortable in a digital environment and committed to leveraging technology to enhance the student experience;
- Values diverse perspectives and respects individual uniqueness;
- Ability to identify, research, and resolve discrepancies;
- Strong computer skills with proficiency in applications for spreadsheets, word processing, email, internet applications, and complex financial/student database systems;
- Resourceful, self-directed, and an independent analytical thinker with excellent problem-solving abilities;
- Exceptional communication skills, both written and oral, to clearly explain policies and procedures to clients/students;
- Meticulous attention to detail and accuracy;
- Demonstrated professionalism and ability to handle confidential and sensitive information with discretion and sound judgment.
Commitment to Diversity:
Lambton College is dedicated to an inclusive and barrier-free selection process. We encourage applicants from historically marginalized groups to apply, as we seek to strengthen our commitment to diversity, equality, and inclusion.
Employee Benefits:
Lambton College offers a comprehensive range of opportunities for both unionized and non-unionized positions, including competitive compensation packages, wages, and benefits.
Professional Development:
The college is committed to the personal and professional growth of all employees, fostering an engaging culture that encourages individuals to reach their full potential through development opportunities and supportive wellness initiatives.
Pension Plan:
Our employee benefits include a defined benefit pension plan, providing a secure future with predictable retirement income, survivor benefits, and early retirement options.