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Bilingual Senior Customer Experience System Advisor
2 months ago
About the Role
The Bilingual Senior Customer Experience System Advisor is a key member of the Customer Experience team at Northbridge Financial Corporation. This position is responsible for ensuring the effective execution of the end-user experience for all Customer Experience systems.
Key Responsibilities
- Complete testing and user training for Customer Experience systems
- Provide user support and guidance post-implementation
- Hold the highest business system authority and resolve system issues through user guidance or liaison with IT system support and/or external vendors
- Identify system enhancements, develop workarounds, and uncover training needs
- Provide ongoing communication and support for users of Customer Experience platforms
Requirements
- 5 years of insurance experience, systems, or other related and transferable experience
- Understanding of insurance sales and/or underwriting processes
- Strong communication skills, with the ability to speak in front of groups of people
- Candidate must be bilingual (English/French)
About Northbridge Financial Corporation
We're a 100% Canadian company, proud to be owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.
We're a company of passionate people who put people first. We welcome and celebrate diversity and are committed to creating an inclusive workplace for all.
