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Enrollment Services Specialist

3 months ago

Sarnia, Ontario, Canada Lambton College Full time

Company Overview:

Situated on the traditional lands of the Ojibwe, Potawatomi, and Odawa Nations, Lambton College has been a pioneering institution for over five decades. Recognized nationally for its innovative approaches in applied research, teaching strategies, and experiential learning, Lambton College serves over 13,000 students from 20 different countries. With two main campuses and a diverse array of more than 90 diploma, certificate, and degree programs, the college offers flexible educational pathways that include classroom, mobile, hybrid, and accelerated learning options.

Consistently ranked among the top colleges in Canada for research, Lambton College is dedicated to advancing educational excellence while fostering a vibrant community of learners.

Key Responsibilities:

  • Facilitates student access and success by providing guidance on various aspects of Enrollment Services, such as Admissions, Financial Aid, Tuition & Fees, Registration, Transfer Credits, Scheduling, and Graduation;
  • Manages specialized student record services, including evaluating qualifications of prospective students, making admission determinations, and maintaining accurate records in the Student Information System (SIS);
  • Offers comprehensive advice on financial assistance programs and policies to students, families, and other stakeholders;
  • Implements academic and financial policies by processing documentation related to registration, fee payments, course adjustments, withdrawals, refunds, and grades;
  • Conducts credential evaluations to ensure eligibility for academic progression and graduation;
  • Reviews and assesses academic transcripts to determine admission eligibility;
  • Assists in coordinating services that facilitate the transition of students from registration to graduation for both domestic and international populations;
  • Monitors student progress in programs based on academic standing policies and identifies trends in enrollment;
  • Performs additional duties as assigned.

Position Summary:

This role is a temporary, full-time support staff position. The Enrollment Services Specialist serves as the primary point of contact for students, faculty, community organizations, and the public regarding all Enrollment Service functions. The incumbent plays a crucial role in ensuring students have access to post-secondary education and promotes their success through to graduation. Responsibilities include providing direct support on complex admission, financial aid, registration, and audit matters while liaising with various departments on behalf of students.

Qualifications:

  • A three-year post-secondary diploma in Business Administration or Community/Social Services is required;
  • A minimum of three years of experience in a role advising clients on complex information, preferably within an educational context;
  • Experience in Financial Aid is preferred;
  • Proficiency with Colleague, WebAdvisor, myLambton, or similar systems is essential;
  • Strong active listening skills and the ability to demonstrate empathy;
  • Customer service-oriented with a commitment to assisting students with their enrollment needs;
  • A collaborative team player who takes accountability for delivering on expectations and strives for excellence;
  • Comfortable in a digital environment and committed to leveraging technology to enhance the student experience;
  • Values diversity of thought and respects individual uniqueness;
  • Ability to identify, research, and resolve discrepancies;
  • Strong computer skills, including proficiency in spreadsheets, word processing, email, and complex financial/student database systems;
  • Resourceful, self-directed, and an independent analytical thinker with excellent problem-solving abilities;
  • Exceptional communication skills, both written and verbal, to clearly explain policies and procedures;
  • Meticulous attention to detail and accuracy;
  • Demonstrated professionalism and ability to handle confidential information with discretion.

Commitment to Diversity:

Lambton College is dedicated to an inclusive and barrier-free selection process. We encourage applicants from historically marginalized groups to apply, including women, Indigenous peoples, racialized individuals, persons with disabilities, and those identifying as 2SLGBTQ+. We value diversity and strive to create opportunities for all.

Employee Benefits:

Lambton College offers a comprehensive benefits package, including competitive compensation, professional development opportunities, and a defined benefit pension plan to support employees in building a secure future.