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Seasonal Operations Customer Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Operations Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience and contributing to the success of our store.
Key Responsibilities- Support Store Operations: Assist with daily store operations, including opening and closing procedures, to ensure a smooth and efficient customer experience.
- Inventory Management: Conduct inventory cycle counts, replenish stock, manage product returns, and receive and process incoming store merchandise.
- Visual Merchandising: Use merchandising standards to create a visually appealing and stimulating store environment that showcases our products in the best possible light.
- Customer Engagement: Create a warm and welcoming environment that encourages customers to explore our store and engage with our products.
- Product Knowledge: Develop a deep understanding of our products and be able to leverage this knowledge to tell compelling stories and connect with customers on a personal level.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals, resolve customer issues, and maintain a positive and inclusive store environment.
- Continuous Improvement: Seek feedback and coaching to continuously improve your skills and performance, and contribute to the development of your colleagues.
- Experience: Previous experience in specialty retail or a retail environment is an asset, but not required.
- Adaptability: Demonstrate adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
- Customer Focus: Show a demonstrated commitment to creating an exceptional customer experience.
- Physical Demands: Ability to be mobile on the sales floor for extended periods of time and lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Schedule: Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role).
- Language: Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.
At Indigo, we are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out the best in everyone and creates a joyful and welcoming environment for all. We are driven to be an equitable employer and value the diverse backgrounds, experiences, and perspectives of our employees. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
