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Head of External Affairs

2 months ago

Ottawa, Ontario, Canada Payments Canada Full time
Job Description

About the Role

We are seeking a highly experienced and skilled Director to join our team at Payments Canada. As a key member of our organization, you will play a critical role in building and maintaining strong relationships with our stakeholders, including member financial institutions, payment services providers, and end users.

Key Responsibilities

  • Develop and execute a comprehensive external engagement strategy to foster deep relationships with stakeholders and position Payments Canada as a trusted advisor in the market.
  • Lead the Industry Relations team to proactively identify and address stakeholder needs, and to provide expert advice to Payments Canada employees and stakeholders.
  • Collaborate with cross-functional teams to design, implement, and evolve procedures, policies, rules, and new services to continue to provide value to our members and stakeholders.
  • Provide thought leadership on global trends and their impact on the Canadian payment ecosystem, and engage in discussions with stakeholders to identify opportunities for Payments Canada to add value.
  • Champion the stakeholder 'voice' internally to ensure their perspectives are considered in all aspects of our work.

Requirements

  • Graduate or equivalent degree in business, economics, commerce, or related discipline.
  • Minimum ten (10) years' progressive experience in leading industry relations, client engagement, relationship management type functions.
  • Minimum of five (5) years in a people leadership role.
  • Deep understanding of the Canadian payment ecosystem and emerging domestic and international payment-related trends.
  • Superb facilitation skills and ability to collaborate and build relationships quickly, manage difficult conversations, surface issues and interests, and build consensus.
  • Proven stakeholder management skills, with ability to deliver win-win solutions in complex situations.
  • Highly effective communicator who can 'read the room' and tailor communications to deliver compelling presentations to small and large groups and maximize engagement.
  • Experience in developing and executing short, medium, and long-term strategic plans.
  • Ability to see the big picture and assess complex, multi-dimensional issues with incomplete information, to identify what matters, and develop sound recommendations.
  • Government of Canada Reliability clearance or eligibility to obtain.

Preferred Qualifications

  • Bilingualism (English and French) is considered an asset.

What We Offer

  • Flexible, hybrid (remote/office) environment.
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (If eligible).
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance, and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months & over).
  • 26 Weeks of paid maternity and parental leave top-up.
  • Rewards and recognition program.
  • Access to Office Gym Facilities.
  • Internal and external professional development opportunities.
  • Fun team and organizational events.
  • Monthly All Staff Forums led by our Executive Leadership Team.

Our Diversity, Inclusion, and Equity Commitment

We are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.