Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at Remarcable Inc. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our cloud-based platform, providing technical support to our customers, and collaborating with our Customer Support and Supplier Integrations teams.
Key Responsibilities:- Assist in integrating our platform with various contractors and suppliers in the distribution industry to ensure seamless data flow.
- Set up and troubleshoot EDI/API integrations to resolve technical issues.
- Interact and coordinate with customers to troubleshoot and resolve issues related to our platform.
- Gain an understanding of common distribution ERP and accounting systems to assist in client integrations and support.
- Update and improve integrations with existing trading partners.
- Monitor daily electronic information exchange and alert the team of any issues.
- Create/edit technical documentation for the use of clients.
- Experience with electronic integrations between different software and database systems - EDI, API, Punchout, etc.
- Excellent verbal and written communication skills.
- Ability to learn new systems quickly and adapt to new technologies.
- Strong organization and multi-tasking skills.
- Preferably a bachelor's degree in Computer Science or any related IT degree.
- Experience in the construction or distribution industries would be an asset.
Remarcable Inc. is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Our team is composed of contractor and distribution experts located coast to coast, and we are dedicated to providing a solution that brings efficiency, visibility, and better communication to our customers.
We are committed to advancing the adoption of technology in the construction industry and bringing better efficiency, visibility, and communication to our customers. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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Vancouver, British Columbia, Canada KNG Technical Inc. Full timeJob Title: Technical Support SpecialistAt KNG Technical Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing rapid response recovery and technical service to our customers.Key Responsibilities:Execute rapid response recovery to minimize device downtime...
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