Contract Management Specialist

3 weeks ago

Ottawa, Ontario, Canada Calian Group Ltd. Full time
Job Description

**Contract Manager Role at Calian Group Ltd.**

The Contract Manager is a key member of the Health Services team at Calian Group Ltd., responsible for ensuring the successful delivery of contracts to health service requirements. This role involves coordinating and managing contract operations and administrative activities, under the direction of Calian's Director and/or Deputy Director, Health Services.

The Contract Manager is accountable for ensuring that all contractual obligations are fulfilled, and that all workforce and customer satisfaction targets and contract fiscal targets on their respective contracts are met. This role has primarily an outward-facing role, centered on employee and customer satisfaction and project financial success.

Key Responsibilities
  • Contract Management:
  • Ensure workforce satisfaction, customer satisfaction, gross margin, contract compliance, contract retention, and contract growth for all contracts managed.
  • Proposal Support:
  • Champion the renewal of existing contracts managed.
  • Review proposals for contracts managed.
  • Attend proposal pricing meetings for contracts managed.
  • General Support:
  • Contribute to the Service Line team.
  • Contribute to quarterly forecasts and annual budget.
  • Interact with Health Services Contract Administrators and Divisional Services (HR/Payroll, Finance, etc.) to facilitate information flow.
  • Identify business opportunities within the contract and within the client organization.
  • Anticipated activities include:
  • Assist with determination of contract requirements for start-up, delivery, and close-out.
  • Review contract documentation to ensure completeness, accuracy, and up-to-dateness.
  • Manage budgets, cash flows, schedules, human resources, and client relationships.
  • Track the progress and quality of work being performed on the client site by Health Care Providers.
  • Facilitate the interface as required for the customer or Health Care Provider to Calian's Health Services team and Divisional Services business support units within the organization.
  • Use project scheduling and control tools to prepare and manage contract plans, budgets, expenditures, and reporting, and to conduct financial analysis.
  • Engage in issue follow-up, resolution, and tracking of Letters of Intent, Request for Letters of Offers, Task Proposals, Employee Change Notices, Orientation packages, and Submittals, and other required contract documentation.
  • Verify, update, and approve Health Care Provider (HCP) timesheets and invoices in accordance with applicable provincial legislation and contract requirements.
  • Keep Calian's Director/Deputy Director, Health Services informed of contract delivery status and issues that may impact client relations, customer, and/or Health Care Provider satisfaction, and business performance.
  • Accountable for ensuring monthly progress billing and invoices are submitted accurately for ongoing projects every month.
  • Seek out and communicate ideas for improving internal processes and procedures.
  • Collaborate with other members of the Health Services team in a positive, constructive, client- and business-centric manner.
  • Ensure clients' needs are met in a timely and cost-effective manner.
  • Assist the Business Development team with research, drafting, and submitting proposals in response to the client's Request for Proposals documents.
Qualifications
  • Education:
  • Post-secondary education in a healthcare or business field.
  • Years of Experience:
  • Experience in a healthcare environment would be an asset.
  • 3 to 5 years relevant contract administrative experience or Project Management function.
  • Strong financial acumen.
  • Familiarity with the health sector would be an asset.
  • Proficient in Microsoft Office tools, including Microsoft Project.
  • Bilingual in English and French required.
  • Ability to work flexible hours.
  • Strong negotiation skills.
Additional Requirements
  • Reliability Status Clearance required.

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