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Receptionist

2 months ago

Dieppe, Canada CSN Collision Full time
About CSN Champlain Auto Body

CSN Champlain Auto Body is a family-owned and operated independent collision repair center in the Greater Moncton area. With over 40 years of experience, we specialize in collision repairs on all makes and models, and pride ourselves on preserving the customer-oriented focus of a family business.

Job Summary

The Client Service Representative plays a crucial role in ensuring that customers receive exceptional service and support throughout the repair process. This includes processing customers in person, on the phone, and electronically, keeping them updated on the progress of their repairs, and providing quality customer service to maintain a positive experience at our shop.

Key Responsibilities
  • Process customer inquiries and provide timely responses to their needs and concerns.
  • Keep customers informed about the status of their repairs, working closely with our team members to ensure accurate and up-to-date information.
  • Answer all insurance-related inquiries and explain the process to customers in a clear and concise manner.
  • Outline customer touchpoints and follow through to ensure a seamless experience.
  • Monitor multiple system platforms for new claim assignments and customer requests, updating notes and following up with customers within 24 hours to schedule appointments.
  • Import assignments into the estimating system, including 3rd-party appraisals and administrative data.
  • Schedule and book insurance and private repair appointments.
  • Explain and confirm rental eligibility and send rental reservations as required.
  • Verify and communicate deductibles with customers.
  • Prepare all necessary paperwork for claims.
  • Receive payments from customers, insurance companies, and third-party payors.
  • Create files and invoices for repairs, towing bills, and rental bills.
  • Update insurance companies on estimate appointments, repair dates, repair progress, and deductible confirmations.
  • Assist with coordinating sublet bookings.
  • Pre-close and close jobs.
  • Direct outside companies to the proper area for delivering parts.
  • Perform office administration tasks.
  • Work collaboratively with coworkers in a professional and kind manner.
Requirements
  • 3 to 5 years of experience in a customer service or administrative role.
  • Bilingual in French and English.
  • Up-to-date WHMIS training and knowledge of Information Security PIPEDA.
  • Ability to abide by our safety program and use personal protective equipment as necessary.
Personal Attributes
  • Strong organizational skills and time management abilities.
  • Tactful, clear, and empathetic communication style with excellent verbal and written skills in English and French.
  • Able to manage relationships with a wide range of stakeholders and personality types.
  • Conflict management skills, with the ability to frame discussions positively and take action to resolve conflicts.
  • Critical thinking approach to problem-solving and a forward-thinking mindset.
  • Flexible thinking, with the ability to consider problems from multiple perspectives and adapt to new ideas and initiatives.
  • Independent work style, with the ability to work well in a fast-paced environment and manage tasks without close supervision.
  • Attention to detail with a high degree of accuracy.
  • Customer service-oriented mindset.
On-the-Job Exposure
  • Fumes
  • Dirt
  • Chemicals/Toxins
  • Hazards
  • Heat/Cold
  • Noise
Benefits
  • Competitive salary
  • Supplemental pay: bonus
  • Benefits: health, dental, prescription plan, RRSP match
  • Training opportunities
Schedule
  • Monday to Friday, 8:00 AM to 5:00 PM
Career Path

As CSN Champlain Auto Body continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.