Claims Client Service Representative

3 weeks ago


Calgary, Alberta, Canada Co-operators Full time
Job Title: Claims Client Service Representative

At Co-operators, we're committed to creating peace of mind for our clients and communities. As a Claims Client Service Representative, you'll play a critical role in delivering an exceptional claims experience.

Key Responsibilities:
  • Provide exceptional client service in accordance with our claims service and quality standards.
  • Respond to losses presented by insureds, determining the cause of loss, collecting claims details, and providing information on next steps.
  • Counsel clients on the different options available in reporting their claims.
  • Identify claim scenarios that require further investigation and escalate as required.
  • Offer feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.
Requirements:
  • One year of customer service experience.
  • Sound knowledge of client service principles.
  • Proficiency using Microsoft Office software, internet, and email systems.
  • Will to work towards provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
  • Post-secondary diploma in Insurance is an asset.
What We Offer:
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including group retirement savings plans, pension, and benefits.


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