Claims Client Service Representative

2 weeks ago

Calgary, Alberta, Canada Co-operators Full time
About the Role

We are seeking a highly skilled Claims Client Service Representative to join our team at Co-operators. As a key member of our Claims team, you will play a critical role in delivering an exceptional claims experience for our clients.

Key Responsibilities
  • Provide exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
  • Respond to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps.
  • Respond to client inquiries and counsel them on the different options available in reporting their claims.
  • Identify claim scenarios that require further investigation and escalate as required.
  • Offer feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.
Requirements
  • You have one year of customer service experience.
  • You have sound knowledge of client service principles.
  • You have proficiency using Microsoft Office software, internet and email systems.
  • You have or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
  • Having a post-secondary diploma in Insurance is an asset.
  • Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset.
What We Offer
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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