Retail Operations Supervisor

4 weeks ago


Prince George, British Columbia, Canada Kidd Ventures Ltd. Full time
Position Overview

The Retail Operations Supervisor at Kidd Ventures Ltd. plays a crucial role in ensuring the smooth functioning of our retail environment. This position requires a blend of leadership, organizational skills, and customer service expertise.

Key Responsibilities
  • Staff Management: Oversee the assignment of sales personnel to various tasks, ensuring optimal workflow.
  • Recruitment and Training: Facilitate the hiring process and provide training for new team members.
  • Financial Transactions: Authorize payment processes and manage cash flow effectively.
  • Inventory Control: Order and manage merchandise, ensuring stock levels meet customer demand.
  • Returns Management: Approve and process returns of merchandise as necessary.
  • Scheduling: Develop and maintain work schedules for staff to ensure adequate coverage.
  • Sales Performance: Engage in selling activities and prepare detailed reports on sales performance and inventory management.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Inventory Organization: Maintain an organized inventory system to facilitate efficient operations.
  • Team Supervision: Coordinate and supervise the activities of retail staff and volunteers.
  • Performance Evaluation: Conduct regular performance reviews to assess staff effectiveness.
Work Environment

This role is set in a fast-paced retail environment that demands the ability to work under pressure while maintaining a keen attention to detail.

Personal Attributes
  • Flexibility: Adapt to changing situations and demands.
  • Reliability: Dependable in fulfilling job responsibilities.
Qualifications
  • Education: A secondary (high) school graduation certificate is required.
  • Experience: A minimum of 2 years to less than 3 years in a supervisory role within retail.
  • Employment Duration: Permanent position.
  • Language Requirement: Proficiency in English is essential.
  • Work Hours: This position requires a commitment of 40 hours per week.


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