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Patient Care Coordinator
3 months ago
At Innomar Strategies, we are dedicated to improving lives through innovative healthcare solutions. We believe in fostering a collaborative and supportive environment where every team member contributes to our shared mission. If you are passionate about making a difference in the lives of patients, we encourage you to explore this opportunity.
As a Bilingual Nurse Case Manager, you will play a vital role in connecting patients with the resources they need to navigate their healthcare journey. You will serve as a dedicated advocate, providing support and guidance throughout the process.
Your Responsibilities:- Provide comprehensive support to patients and healthcare providers, including information on patient support services, specific diseases, and therapies based on manufacturer-provided materials and product monographs.
- Collaborate with patients and families to conduct thorough needs assessments related to medication access.
- Act as a liaison between patients, families, healthcare providers, and payers to facilitate medication access.
- Answer general inquiries from patients via telephone or web-based platforms regarding program services, disease states, or product-related questions, drawing upon provided program materials.
- Offer ongoing support and guidance on disease states or product-related questions based on program materials to ensure patient adherence as needed.
- Refer patients to their healthcare providers for clinical questions, assessments, and situations that fall outside the scope of program materials or manufacturer product monographs.
- Manage databases and conduct ongoing audits of files and captured information.
- Adhere to established case management protocols, including data collection, ongoing patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Work closely with reimbursement specialists and physicians to secure funding for patients' therapies; assist with alternative funding searches when necessary.
- Prepare for and attend specialized training sessions for specific therapies provided by the pharmaceutical team as required.
- Participate in pharmaceutical meetings as needed.
- Attend patient meetings, conferences, and events to educate patients and provide information about Patient Support Program services.
- Collaborate with patient associations and advocacy groups as required.
- Build strong relationships with affiliated companies to ensure seamless coordination of care.
We are seeking a compassionate and dedicated individual with a strong commitment to patient well-being. The ideal candidate will possess:
- A nursing degree from an accredited institution.
- Current licensure as a Registered Nurse (RN).
- Experience in case management or a related healthcare field.
- Excellent communication, interpersonal, and problem-solving skills.
- Bilingual proficiency in English and [Target Language].
