Customer Service Ambassador

4 weeks ago


Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

Career Opportunity

A Bilingual Customer Service Representative at Advantage Communications receives inbound phone calls from users in both French and English to help them troubleshoot and resolve issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful.

Key Responsibilities

  • Deliver exceptional customer service by providing prompt resolutions to customer inquiries.
  • Field billing inquiries from customers while assisting in activating new service provisions and providing plan upgrade information.
  • Build sustainable relationships of trust through open and interactive communication.
  • Accurately document and update records in required systems.

Requirements

  • Must be fully bilingual in French and English.
  • Applicants must be 18 years of age or older.
  • Requires high school diploma or equivalent.
  • Excellent communication and presentation skills.

Benefits

  • Paid time off.
  • Medical, dental, and vision benefits.
  • Career growth opportunities.

Compensation

  • $17.00 to $20.00 per hour.


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