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Network Security Operations Analyst
3 months ago
Role Overview
MBC is a reliable and proactive partner focused on security, dedicated to delivering Exceptional IT services. Our commitment to customer satisfaction is evident in every interaction, whether it's a call we answer, a ticket we resolve, or a network we manage. This philosophy is what we call Exceptional IT.
We are seeking an Analyst to join our expanding NSOC (Network & Security Operations Center) team. The primary goal of this position is to ensure a seamless experience for our clients by safeguarding their digital landscapes and maintaining operational integrity. This role involves responding promptly to security incidents and alerts, as well as managing infrastructure-related issues as part of the daily functions of the NSOC Team. The NSOC team handles tickets that are escalated from other support teams or generated automatically by our RMM (Remote Management & Monitoring) system. These tickets may include potential and confirmed security breaches, vulnerability assessments, and NOC alerts.
The ideal candidate will have outstanding communication skills, both verbal and written.
Reports To: NSOC Team Lead
Key Responsibilities
Manage tickets escalated from other support teams or created automatically. Engage with clients to ensure their requirements are met. Document all activities in a timely manner. Support other service desk team members with security-related inquiries and best practices. Contribute to the enhancement of the company's knowledge base. Participate in the NSOC on-call rotation.Required Skills and Experience
Highly organized with exceptional time management abilities. Strong technical knowledge with the capability to achieve technical resolutions. Familiarity with cybersecurity best practices. Experience with networking technologies such as SonicWALL firewalls, Fortinet Fortigate firewalls, and Cisco switching and enterprise wireless solutions. Proficiency in managed Anti-Virus and EDR solutions. Knowledge of Email Security and Antispam solutions. Experience with RMM and/or NMS solutions. Familiarity with Microsoft SaaS solutions, particularly Azure (with a focus on Azure AD), Exchange Online, and Security and Compliance (with emphasis on Defender for Office 365). Experience with Microsoft Windows Server Platforms (versions 2003 through 2019), Exchange Server (versions 2016 and 2019), and Endpoints (versions 7 through 10). Experience with Hyper-V and VMWare virtualization platforms. Knowledge of backup solutions. Preferred: Experience with vulnerability management solutions, including assessment, mitigation, and resolution. Familiarity with Microsoft Azure Sentinel and Lighthouse.