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Network and Cybersecurity Analyst
2 months ago
About MBC
MBC is a trusted, responsive, and security-first partner that delivers exceptional IT services. Our passion is to provide delightful experiences to our customers, and we guarantee it.
Job Summary
We are seeking an Analyst to join our growing NSOC team, providing a delightful experience to customers by helping them keep their digital environments secure and fully operational. The primary objective of this role is to respond in a timely manner to security-related incidents and alerts, as well as infrastructure-related incidents and changes, as part of the day-to-day operations of the NSOC Team.
Key Responsibilities
- Handle tickets escalated by other service desk teams or created automatically.
- Communicate with clients and ensure their needs are taken care of.
- Document work in a timely manner.
- Assist other service desk team members with security-related questions and best practices.
- Help expand the company's knowledge base.
- Participate in NSOC on-call rotation.
Requirements
- Highly organized and excellent time management skills.
- High degree of technical knowledge and the ability to reach technical resolutions.
- Versed in cybersecurity best practices.
- Experience with networking technologies, including SonicWALL firewalls, Fortinet Fortigate firewalls, Cisco switching and enterprise wireless solutions.
- Experience with managed Anti-Virus and EDR solutions.
- Experience with Email Security/Antispam solutions.
- Experience with RMM and/or NMS solutions.
- Experience with Microsoft SaaS solutions, including Azure with emphasis on Azure AD, Exchange Online, Security and Compliance with emphasis on Defender for Office 365.
- Experience with Microsoft Windows, including Server Platforms versions 2003 through 2019, Exchange Server versions 2016 and 2019, Endpoints – versions 7 through 10.
- Experience with Hyper-V and VMWare virtualization platforms.
- Experience with backup solutions.
- Nice to have: Experience with vulnerability management solutions – assessment, mitigation, and resolution, Experience with Microsoft Azure Sentinel and Lighthouse.
What We Offer
MBC offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
