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Hotel Receptionist

3 months ago

Saint George, Canada Granite Town Hotel Full time
Position Overview

The Granite Town Hotel is seeking a dedicated and professional Front Desk Hotel Clerk to enhance our guest experience. This role is essential in ensuring a smooth check-in and check-out process for our visitors.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: Willingness to learn; prior experience is an asset but not required
Work Environment

Our ideal candidate will thrive in a dynamic setting, such as a hotel, motel, or resort.

Key Responsibilities
  • Welcome guests upon arrival and efficiently assign rooms
  • Address and resolve guest complaints and inquiries
  • Manage group arrivals and departures seamlessly
  • Handle room reservations, including taking, canceling, and modifying bookings
  • Provide comprehensive information regarding hotel amenities and services
  • Share insights about local attractions and points of interest
  • Facilitate guest departures, calculate charges, and process payments
  • Maintain accurate records of cash transactions and complete necessary reports
  • Oversee the inventory of room availability and assignments
  • Adhere to safety and emergency protocols
  • Answer phone calls and relay messages promptly
  • Assist guests with special requirements
  • Contact guests for wake-up calls as requested
  • Deliver exceptional customer service consistently
Work Conditions

The role requires strong attention to detail and the ability to manage multiple tasks efficiently.

Personal Attributes
  • Client-focused approach
  • Dependable and reliable
  • Strong interpersonal skills
  • Adaptable and flexible
  • Highly organized
  • Team-oriented mindset
Job Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week