Hotel Receptionist

Work Term: Permanent
- Work Language: Bilingual
- Hours: 18 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Will train
- or equivalent experience
**Work setting**:

- Hospitality industry
- Urban area
- Hotel, motel, resort
- Remote location
- Spa
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Perform receptionist duties
**Computer and technology knowledge**:

- Word processing software
- Computerized bookkeeping system
- Spreadsheet
- Internet
- MS Excel
- MS Word
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Financial benefits**:

- Bonus
- Commission
- Mileage paid