Guest Service Supervisor

3 weeks ago


Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full time
Job Title: Guest Service Supervisor

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. As a Guest Service Supervisor, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Establish work schedules and procedures to ensure efficient service delivery
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on service delivery and guest satisfaction
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional service
  • Co-ordinate, assign and review work to ensure tasks are completed efficiently
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure efficient service delivery
Requirements:
  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a supervisory role
  • Experience in the hospitality industry an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Ability to maintain confidentiality and handle sensitive information
Work Environment:

The Guest Service Supervisor will work in a hotel environment, interacting with guests, staff, and management. The ideal candidate will be able to work in a fast-paced environment, prioritize tasks, and maintain a high level of professionalism.

Language:

The primary language of work is English.

Hours:

The Guest Service Supervisor will work 30 to 44 hours per week.



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