Guest Service Supervisor
4 weeks ago
We are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a Guest Service Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Process guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- High school diploma or equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- License or Certification: None
- Education: High school diploma or equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.Key Responsibilities:Co-ordinate activities with...
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Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.Key Responsibilities:Co-ordinate activities...
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