Guest Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest service delivery
  • Establish work schedules and procedures to optimize productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on guest feedback and staff performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide support to ensure their comfort and satisfaction
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies to ensure a high-performing team
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure adequate stock levels and minimize waste
Requirements:
  • 2 years to less than 3 years of experience in a supervisory role in the hospitality industry
  • 5-10 people supervised
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading hospitality company

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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