Guest Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc. Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Establish work schedules and procedures to optimize productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on key performance indicators
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs to ensure a welcoming environment
  • Co-ordinate, assign, and review work to ensure tasks are completed to a high standard
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies to support operational needs
Requirements:
  • 2 years to less than 3 years of experience in a supervisory role
  • 5-10 people supervised
  • Experience working in a hotel, motel, or resort environment
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer:
  • Permanent full-time position
  • 30 to 44 hours per week
  • English language of work


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