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Asset Protection Specialist

2 months ago

Porters Lake, Nova Scotia, Canada Loblaw Companies Limited Full time

Job Profile: Uniformed Asset Protection Personnel (Customer Service)

Reports to: Angela Murphy

Job Summary: We are seeking a highly motivated and customer-focused Uniformed Asset Protection Personnel (UAPP) to join our team at the Porters Lake Superstore. As a UAPP, you will be responsible for providing exceptional customer service and support to all internal and external customers, while also responding to Asset Protection initiatives and maintaining a safe and secure shopping environment.

Key Responsibilities:

  • Provide exceptional customer service and support to all internal and external customers.
  • Respond to Gatekeeper alarms and receipt checks as required.
  • Assess safety hazards and take proper procedures to ensure customer safety.
  • Escalate any crisis or emergency situations in a timely manner.
  • Maintain and submit daily, weekly, and monthly status reports.

Requirements:

  • Experience within a retail environment preferred.
  • Ability to foster partnerships with store teams.
  • Exceptional customer service skills with a talent for building relationships.
  • Professional, friendly, and approachable demeanor.
  • Ability to remain calm in high tension situations.
  • Ability to walk or stand in the same position for long periods.
  • Ability to lift up to 50 lbs.
  • First Aid and CPR certified is an asset.

What We Offer:

  • Competitive pay rate.
  • 10% Colleague Discount program.
  • Company matched Pension Plan.
  • Health Benefits.
  • Employee Stock Purchase Program.

Accommodation is available upon request for applicants and colleagues with disabilities.