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Property Management Assistant
3 months ago
Assistant Property Manager
At FirstService Residential, we are redefining the property management industry by delivering exceptional community management services to a vast array of residential properties across North America.
Our commitment to employee satisfaction and professional growth is recognized through our Great Place to Work certification, showcasing our dedication to nurturing a supportive and inclusive workplace culture. Our extensive team benefits from competitive compensation, comprehensive medical, dental, and retirement plans, as well as ongoing career training and professional development opportunities.
Discover a rewarding career in property management with FirstService Residential.
Why Choose Us?
We provide a flexible work environment, including options for a hybrid schedule and a modified 4.5-day work week. Our benefits package includes a Health Spending Account, Workperks, and more. Above all, we prioritize the empowerment, development, and support of our associates.
The Assistant Property Manager plays a crucial role in supporting the Property Manager with the daily operations of the site office, ensuring exceptional service to owners, residents, contractors, and visitors.
Key Responsibilities
· Draft and distribute notices as required
· Address resident inquiries with professionalism and respect
· Manage phone communications, taking messages or performing tasks as needed
· Liaise with contractors as directed by the Property Manager, preparing detailed summaries for review
· Collect and distribute mail appropriately
· Gather reports from the Concierge Desk, highlighting issues for the Property Manager's attention
· Ensure all necessary forms are collected, stamped, and sent to Accounts Receivable
· Copy documents such as the Agenda, Manager's Report, and building inspection records as requested
· Prepare packages for Board Members
· Date stamp and record invoices and checks upon receipt
· Enter checks into the income intake report
· Reserve party rooms and manage payments according to policy
· Schedule elevator use for deliveries and moves
· Respond to owner inquiries and requests
· Provide Status Certificates Request forms to owners
· Update Building Information Sheets as necessary
· Act promptly in emergency situations
· Perform additional duties as assigned
Additional Responsibilities
· Adhere to FirstService Residential Global Service Standards.
· Conduct all business with the highest standards of personal, professional, and ethical conduct.
· Assist with operations as needed to maintain workflow and meet deadlines. Report any unusual equipment or operational issues to management.
· Participate in meetings and workgroups to integrate activities, communicate issues, and maintain knowledge of new developments and regulatory guidelines.
· Follow all safety protocols while performing duties.
· Comply with all policies and Standard Operating Procedures as directed by management.
· Undertake special projects and other related tasks as assigned.
Legislative Requirements
Assistant Property Managers without a Limited License are restricted from performing certain condominium management services, even under the supervision of a licensed manager. Those with a Limited License may perform specific services under supervision, provided they adhere to outlined conditions.
Education & Experience
A minimum of an Ontario Secondary School Diploma (or equivalent) is required.
The ideal candidate will have at least one year of experience in the property management sector.
Knowledge, Skills & Abilities
· Strong time management and organizational skills
· Excellent interpersonal and customer service abilities
· Ability to build strong relationships with owners, vendors, and colleagues
· Proficient in English, both spoken and written
· Strong computer skills
· Proactive in identifying problems and proposing solutions
· Detail-oriented and organized with effective time management skills
Disclaimer
This job description is intended to provide a general overview of the role and does not encompass all duties, responsibilities, and qualifications required. Management reserves the right to assign or reassign duties as necessary.
FirstService Residential is committed to fostering a diverse and inclusive workforce. We welcome applications from individuals with disabilities and provide accommodations upon request during the selection process.
FirstService Residential is an equal opportunity employer, ensuring that all applicants are considered for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other characteristic protected by law.
INDHON
