Community Operations Manager

3 weeks ago

Prince George, British Columbia, Canada Atria Senior Living Full time
Key Responsibilities

The Community Business Manager plays a crucial role in overseeing the financial operations of the community, ensuring effective management of accounting tasks and business office activities. This position acts as the primary contact for addressing financial inquiries and concerns from residents and their families. Additionally, the manager is responsible for coordinating human resources functions in collaboration with Regional Support staff and the Support Center, as well as facilitating community recruitment and onboarding processes. The individual may also assume the role of 'manager on duty' as needed in the absence of senior leadership.

  1. Oversee the collection and maintenance of resident information within Company systems, including demographic updates, billing confirmations, and resident move-in agreements.
  2. Manage the community's financial accounting, exercising independent judgment to analyze and validate submitted expenses and budgetary issues across various departments.
  3. Conduct interviews, hire, train, develop, and evaluate team members.
  4. Direct all accounts receivable and accounts payable activities for the community.
  5. Collaborate with the Executive Director and Human Resources Manager/Director to manage on-site HR functions, including employee leave administration, hiring processes, training on employee benefits, payroll management, and maintaining employee records in compliance with company policies and applicable laws.
  6. Engage in month-end closing activities, including accrual preparation and analysis of financial statements alongside the Executive Director.
  7. Assist the Executive Director in preparing operational and financial variance reports.
  8. Provide training and orientation for new hires and ongoing training for existing staff.
  9. Work diligently on special projects, requests, and assignments as necessary.
  10. Support the sales process by conducting tours and addressing general inquiries.
  11. Regularly serve as the community's 'manager-on-duty.'
  12. Provide on-call and overnight coverage as required.
  13. Deliver exceptional customer service to create a premier dining experience for residents when needed.
  14. Utilize independent judgment to proactively resolve issues before they escalate into complaints.
  15. Ensure that the business office consistently meets Quality Enhancement standards and manage all associated risks, including workers' compensation claims and community vehicle licensing requirements.
  16. Perform additional duties as assigned.
Qualifications
  1. Degree or diploma in Accounting, Business, Finance, or a related field, or an equivalent combination of education and experience.
  2. Familiarity with provincial employment standards and practices.
  3. A minimum of three (3) years of experience in business office management.
  4. Proven ability to exercise independent judgment to make decisions that align with Company expectations and community goals.
  5. Capability to perform or learn budget analysis and variance reporting.
  6. Proficient in Microsoft Office and capable of operating standard office equipment.
  7. Driving responsibilities may be required (may utilize a Company vehicle and/or personal vehicle).
  8. Possession of a valid driver's license is necessary.
  9. Compliance with Atria Motor Vehicle Policy standards is required.

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