Bilingual Call Centre Representative

4 weeks ago

Toronto, Ontario, Canada Black & McDonald Full time

About This Opportunity

The Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers. The successful candidate will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized Maintenance Management System (CMMS).

Key Responsibilities

  • Support work order creation for the FMO and Service departments
  • Respond to customer inquiries and resolve problems
  • Maintain the work database of the CMMS
  • Work independently with minimal supervision
  • Communicate effectively in English and French

Requirements

  • 2-3 years of related call centre, customer service, or dispatching experience
  • Ability to type a minimum of 50 WPM accurately
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
  • JD Edwards experience is an asset

Benefits

  • Competitive pay
  • Medical and dental benefits after 6-month probation period
  • Option to contribute to our voluntary pension plan after 6-month probation period
  • Opportunity to enhance your professional and technical skills

About Black & McDonald

Black & McDonald is a family business with family values. We offer a long-term stable work environment, ongoing investment in training and development, and a team-oriented culture. We welcome and encourage applications from persons with disabilities and offer accommodations upon request.

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