Senior Collections Coordinator
1 month ago
Employment Type:
Permanent Full-time Bargaining Unit (1 Vacancy)
Salary:
Hybrid - Opportunity to work remotely after orientation & training period
Program Overview: Social Work, Community Care
The Social Work Psychogeriatric team offers community-based case management, supportive and/or clinical counseling to elderly individuals facing significant mental health and/or cognitive challenges, including dementia, along with their families or caregivers.
Responsibilities include case management services such as service coordination, both short-term and long-term planning, and follow-up.
The role involves linking clients and/or their families or caregivers to various community resources and facilitating appropriate referrals to other community support services as necessary.
Crisis intervention, practical assistance, and supportive counseling are provided to clients and/or their families or caregivers as needed in home and community settings.
Flexible working hours are required based on the needs of clients and/or their families or caregivers.
Ongoing outreach is essential to ensure access to the program.
Consultation to other agency staff or community partners may be required.
Regular participation in team and unit meetings is expected, promoting the healthy functioning of the team and unit.
Engagement in ongoing training and education is essential.
Supervision sessions and annual performance evaluations with the program manager are part of the responsibilities.
The role includes the collection of statistical data necessary for program accountability.
Representation of the unit on internal staff committees as directed by the program manager is required.
Qualifications:
- Masters of Social Work graduate degree in a relevant field.
- Registered Social Worker in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and/or a member in good standing with a Professional College in Ontario.
- Minimum of 3 years of relevant experience in mental health, addictions, geriatrics, and/or social work.
- Demonstrated experience working with older adults and seniors facing mental health challenges (including dementia) and/or substance use issues, chronic health issues, cognitive impairments, and responsive behaviors.
- Personal knowledge and lived experience of issues affecting communities and populations served by WoodGreen is a valuable asset.
Skills:
- Expertise in supporting older adults and seniors, including those with significant mental health and/or addiction issues, trauma history, dementia, cognitive impairments, responsive behaviors, and chronic physical health issues.
- Strong case management, system navigation, service planning, implementation, and coordination skills, along with therapeutic or supportive counseling abilities.
- Experience working effectively within a multi-disciplinary team or in collaboration with other community professionals.
- Knowledge of issues affecting older adults/geriatric populations, mental health, addictions, health sector, and community resources, policies, legislation, programs, and other relevant issues.
- Solid understanding of the intersectionality of systemic barriers and social determinants of health, including racism, discrimination, and oppression.
- Demonstrated experience in group facilitation (therapeutic and psycho-social).
- Proficient computer skills (MS Word, Excel, Internet) and ability to utilize client information systems.
- Ability to communicate in a second language (Greek, Spanish, Bengali, Urdu, Tamil, Farsi, Tagalog, Arabic, Mandarin, or Cantonese) is a strong asset.
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