Director, Operational Resilience Specialist

1 day ago

Old Toronto, Ontario, Canada Sun Life Financial Full time
Job Description

About the Role

Sun Life Financial operates in a complex risk environment, with increasing threats posed to our critical operations from events like control failures, third-party disruptions, infrastructure outages, technology failures, cyber incidents, geopolitical incidents, pandemics, and natural disasters. A robust and concerted approach to operational resilience can enhance Sun Life's ability to withstand, adapt to, and recover from these events while continuing to deliver our critical operations. This is key to protecting our clients and ensuring our services are available, when needed, through disruption.

The Director, Operational Resilience will work alongside the AVP, Operational Resilience to lead the effective delivery of the anticipated multi-year effort for Sun Life to gain compliance with regulatory guidelines. This revised guideline will provide significantly new requirements addressing the transition from traditional Business Continuity & Disaster Recovery approaches to those of Operational Resilience. Further, this role will be pivotal in establishing the longer-term business as usual processes for Operational Resilience and formation of the permanent team which will be put in place to manage compliance requirements, standards and processes for Sun Life moving forward.

The scope of this role is Global in nature, and will report to the AVP, Operational Resilience.

Key Responsibilities

  • Establishment of standards & practices related to delivering compliance to the key/required elements of regulatory guidelines.
  • Participation in & leading activities associated to developing a repeatable foundation for the mapping of critical operations end-to-end, inclusive of the following programs/disciplines:
    • Technology
    • People
    • Premises
    • Data
    • Third Parties
    • Processes (BCP, DR plans, containment playbooks, process documentation – SOPs, operational design, internal controls (RCAs), etc.)
  • Leadership of key workstreams within the Operational Resilience program to ensure critical operations are effectively & consistently identified.
  • Development of tracking mechanisms with respect to resilience assessment, gaps, and remediation plans.
  • Management of Risk identification across the operational resilience assets/resources.
  • Leads, communicates and/or collaborates, as needed, with Business Groups, Corporate Functional Areas, and DBTS on requirements necessary for compliance.
  • Key role in the early Pilot phase of this work to gain learnings and understanding of the framework that will be leveraged across Sun Life globally as the scope of work is expanded.
  • This role will become a subject-matter expert in Operational Resilience requirements.

Staffing

  • Build out of a high-performance team capable of delivering initially on the Program requirements, subsequently structuring it for ongoing support and efficiency.
  • Leads a team of individuals who will be brought on board to initially manage the delivery of the Operational Resilience Program, and will then transition into operational business-as-usual as the Program fulfills its mandate and standard operations are stood up.
  • Establishment of a centre of excellence for Enterprise Operational Resilience standards, processes & requirements.
  • Assist with the development and training of staff as they are brought onboard, and this new team is formed.

On-Going Business-as-Usual Operations

  • As this complex multi-year program considers business-as-usual operations, this role will be critical to lead the transition across the various programs/disciplines that represents the appropriate timing for transition.
  • As the Program shifts to an on-going business-as-usual scenario, this Director, Enterprise Risk Management will shift their primary focus from one of Program/Workstream leadership to that of running a centre of excellence for Operational Resilience.

Requirements

  • University degree and professional designation with over 10 years of experience or an equivalent combination of education and experience.
  • Delivering cross functional change.
  • Managing expectations of senior leaders.
  • Effective presentation, communication, negotiation, and conflict management skills.
  • Operational resilience planning or business continuity planning.
  • Strong relationship management skills and a proven ability to gain and maintain credibility with key stakeholders.
  • Effective change management, through strong impact and influence skills.
  • Lean design / process mapping skills.
  • Must have excellent interpersonal, organizational and negotiation skills.
  • Must have excellent communications skills both written and verbal.
  • Must have excellent knowledge of Microsoft Office and SharePoint including SharePoint administration.
  • Skilled at working collaboratively in a team environment.
  • Able to effectively engage with executives and senior leaders globally.
  • Able to work independently.

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