Enterprise Operational Resilience Director

5 days ago


Old Toronto, Ontario, Canada Sun Life Financial Full time
About the Role

Sun Life Financial operates in a complex risk environment, with increasing threats posed to our critical operations from events like control failures, third-party disruptions, infrastructure outages, technology failures, cyber incidents, geopolitical incidents, pandemics, and natural disasters. A robust and concerted approach to operational resilience can enhance Sun Life's ability to withstand, adapt to, and recover from these events while continuing to deliver our critical operations.

Key Responsibilities
  • Establish standards and practices related to delivering compliance to the key elements of the Operational Resilience Program.
  • Participate in and lead activities associated with developing a repeatable foundation for the mapping of critical operations end-to-end, inclusive of technology, people, premises, data, third parties, and processes.
  • Lead key workstreams within the Operational Resilience program to ensure critical operations are effectively and consistently identified.
  • Develop tracking mechanisms with respect to resilience assessment, gaps, and remediation plans.
  • Manage risk identification across the operational resilience assets and resources.
  • Lead, communicate, and/or collaborate with Business Groups, Corporate Functional Areas, and DBTS on requirements necessary for Operational Resilience compliance.
Staffing and Team Management
  • Build out a high-performance team capable of delivering on the Program requirements and structuring it for ongoing support and efficiency.
  • Lead a team of individuals who will be brought on board to manage the delivery of the Operational Resilience Program and transition into operational business-as-usual as the Program fulfills its mandate.
  • Establish a centre of excellence for Enterprise Operational Resilience standards, processes, and requirements.
  • Assist with the development and training of staff as they are brought onboard.
Business-as-Usual Operations
  • Lead the transition across the various programs and disciplines that represents the appropriate timing for transition.
  • Manage expectations of senior leaders and effectively present, communicate, negotiate, and manage conflict.
  • Develop and maintain strong relationships with key stakeholders and demonstrate a proven ability to gain and maintain credibility.
  • Effectively engage with executives and senior leaders globally.


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