Guest Services Representative

4 weeks ago


Edmonton, Alberta, Canada Nova Hotels Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Nova Inn Acheson. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their satisfaction and loyalty to our hotel.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Sell hotel rooms to guests, ensuring that all necessary payment and documentation are collected in accordance with hotel policies.
  • Operate the hotel's property management system (PMS) to manage guest reservations, check-ins, and check-outs.
  • Communicate effectively with guests, colleagues, and supervisors to ensure seamless service delivery.
  • Participate in the hotel's health and safety program, reporting any concerns or incidents to the appropriate leader.
  • Perform other duties as assigned by management to support the smooth operation of the front desk.
Requirements
  • High school diploma or equivalent.
  • 1-2 years' experience in the hospitality industry, preferably in a front desk or customer service role.
  • Experience with PMS, POS, and switchboard systems is an asset.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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