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Hospitality Services Coordinator

2 months ago

Moncton, New Brunswick, Canada CB Canada Full time

Job Title: Hospitality Services Coordinator
Company: CB Canada

Position Overview:

The primary objective of this role is to deliver prompt and courteous assistance to guests while adhering to established guidelines and protocols. Candidates must be prepared to work flexible hours, including evenings and weekends, and maintain composure during peak periods.

Key Responsibilities:

  • Manage and engage in guest interactions, including the check-in and check-out processes, responding to inquiries, handling luggage, and addressing guest needs
  • Ensure the security of keys and guest rooms
  • Accurately document special requests and accommodations
  • Follow daily operational checklists and ensure the accurate reconciliation of transactions

Qualifications and Skills:

  • At least 1 year of experience in a full-service hospitality environment
  • Basic proficiency in computer applications: Microsoft Word, Excel, and Internet navigation
  • Familiarity with local attractions and amenities
  • Understanding of reservation systems
  • Bilingual capabilities are advantageous

Work Environment:

  • Utilize proper techniques for lifting, bending, and moving
  • Operate within a 24/7 environment with adaptable scheduling
  • Willingness to undergo a background check and meet employment eligibility criteria

Professional Standards:

Maintaining the integrity of our brand is crucial. All team members are expected to conduct themselves with professionalism and ethical standards.

Compliance Obligations:

Team members must comply with all corporate policies and be knowledgeable about internal control objectives relevant to their roles.

Licensing and Certification:

Continued employment may be contingent upon regulatory approval. Employees are required to uphold necessary certifications.