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Service Coordinator

1 month ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Job Title: Service Coordinator

We are seeking a highly skilled and organized Service Coordinator to join our team at AWIN Group of Dealerships. As a Service Coordinator, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring seamless communication between customers and our service team.

Key Responsibilities:
  • Answer all incoming service department phone calls in a timely and professional manner.
  • Book service appointments and manage the service schedule.
  • Assist management with administrative tasks, such as data entry and filing.
  • Oversee all appointments and consult with management regarding any discrepancies.
  • Ensure customer mobility when appointments are booked and arrange for shuttle or loaner vehicles as needed.
  • Balance cash at the end of the day and handle customer inquiries.
  • Follow up with customers and book appointments for special ordered parts.
  • Review special order parts files and notify customers when parts have arrived.
  • Assist customers when picking up their vehicles and accept payment when necessary.
  • Greet customers when Service Consultants are not available.
  • Ensure the refreshment area is tidy and report any safety or security concerns to management.
Requirements:
  • High school diploma or equivalent.
  • Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
  • Excellent communication and customer service skills.
  • Previous experience in a customer service role.
  • Ability to maintain filing systems and database.
  • Professional appearance and friendly disposition.
  • Ability to work efficiently in a high-pressure environment.
  • Experience using dealership-related software is preferred.
What We Offer:
  • Competitive salaries and generous benefits.
  • Excellent Group Benefits package.
  • Group RRSP Contribution program.
  • Work/life balance.
  • Training and support programs.
  • Boot and tool allowance.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development.
  • Unlimited career opportunities within our automotive group.

We thank all applicants for their response; however, only those considered for an interview will be contacted. AWIN Group of Dealerships is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter or email.