Campus Safety Dispatcher

2 months ago

Guelph, Ontario, Canada University of Guelph Full time

Job Summary

The University of Guelph is seeking a part-time temporary Dispatcher to join our Campus Safety Office team. As a key member of our team, you will be responsible for providing exceptional customer service, responding to emergency calls, and supporting the safety and well-being of our campus community.

Key Responsibilities

  • Intake and respond to requests for assistance from the public, staff, and students
  • Dispatch emergency response teams, including police, fire prevention, and first response personnel
  • Provide reception services for the Campus Community Police, including in-person and telephone inquiries
  • Monitor and respond to multi-alarm computer system alerts, including fire alarms, building supervisory alarms, intrusion alarms, and personal safety alarms
  • Document events and actions within our internal records management system software
  • Communicate with campus emergency personnel via two-way radio or phone
  • Liaise with the Guelph Police Service dispatch and records units as needed
  • Support parking enforcement personnel with general inquiries and tow situations via radio and telephone
  • Provide clerical support as required and other duties as assigned

Requirements

  • Completion of secondary school education
  • Ability to successfully complete the Emergency Services Communications program (internal training program)
  • Excellent customer service skills
  • Excellent keyboarding, data entry, and computer skills with accuracy
  • Proficiency in MS Excel, MS Word, Email, and other related software is essential
  • Ability to organize and prioritize is essential
  • Demonstrated good judgment, accurate recall, decision making under stressful situations
  • Strong interpersonal skills with excellent oral and written communication are essential
  • Ability to maintain confidentiality
  • Ability to work 12-hour shifts

Working Conditions

This position involves shift work, rotating between days (6:30 am – 6:30 pm) and nights (6:30 pm - 6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours per day and seven days per week.

What We Offer

The University of Guelph offers a competitive hourly rate of $26.63 per hour. We are committed to fostering a culture of inclusion and welcome applications from all qualified individuals who may contribute to further diversification of our institution.

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