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Campus Safety Dispatcher

1 month ago

Guelph, Ontario, Canada University of Guelph Full time

Job Summary

The University of Guelph is seeking a part-time temporary Dispatcher to join our Campus Safety Office team. As a Dispatcher, you will be responsible for receiving and responding to emergency calls, providing assistance to the public, staff, and students, and working collaboratively with campus emergency personnel.

Key Responsibilities

  • Intake of requests for assistance from the public, staff, and students
  • Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel
  • Reception for Campus Community Police – in person and telephone inquiries
  • Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms, and personal safety alarms
  • Document events and actions within the internal records management system software
  • Communicate with campus emergency personnel by way of two-way radio or phone
  • Liaise with the Guelph Police Service dispatch and records units from time to time
  • Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone
  • Provide clerical support as required and other duties as assigned

Requirements

  • Completion of secondary school education
  • Ability to successfully complete the Emergency Services Communications program (internal training program)
  • Excellent customer service skills
  • Excellent keyboarding, data entry, and computer skills with accuracy
  • Proficiency in MS Excel, MS Word, Email, and other related software is essential
  • Ability to organize and prioritize is essential
  • Demonstrated good judgment, accurate recall, decision making under stressful situations
  • Strong interpersonal skills with excellent oral and written communication are essential
  • Ability to maintain confidentiality
  • Ability to work 12-hour shifts

Working Conditions

This position involves shift work – 12-hour shifts rotating between days (6:30 am – 6:30 pm) and nights (6:30 pm -6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours per day and seven days a week.

What We Offer

The University of Guelph offers a competitive hourly rate of $23.83 - $26.63 per hour. We are committed to fostering a culture of inclusion and encourage applications from all qualified individuals who may contribute to further diversification of our institution.