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Campus Safety Dispatcher

2 months ago

Guelph, Ontario, Canada University of Guelph Full time
Campus Safety Dispatcher

We are seeking a highly skilled and detail-oriented Campus Safety Dispatcher to join our team at the University of Guelph. As a key member of our emergency response team, you will be responsible for receiving and responding to emergency calls, dispatching personnel, and providing critical support to our campus community.

Key Responsibilities:
  • Receive and respond to emergency calls from the public, staff, and students
  • Dispatch emergency personnel, including police, fire prevention, and first response teams
  • Provide reception services for the Campus Community Police, including in-person and telephone inquiries
  • Monitor and respond to multi-alarm computer systems, including fire alarms, building supervisory alarms, and personal safety alarms
  • Document events and actions within our internal records management system software
  • Communicate with campus emergency personnel via two-way radio or phone
  • Liaise with the Guelph Police Service dispatch and records units as needed
  • Provide clerical support and other duties as assigned
Requirements:
  • Completion of secondary school education
  • Ability to successfully complete the Emergency Services Communications program (internal training program)
  • Excellent customer service skills
  • Excellent keyboarding, data entry, and computer skills with accuracy
  • Proficiency in MS Excel, MS Word, Email, and other related software
  • Ability to organize and prioritize tasks
  • Demonstrated good judgment, accurate recall, and decision-making under stressful situations
  • Strong interpersonal skills with excellent oral and written communication
  • Ability to maintain confidentiality
  • Ability to work 12-hour shifts
Working Conditions:

This position involves shift work, including 12-hour shifts rotating between days and nights, as well as work on weekends and statutory holidays. The successful candidate must be able to work in a fast-paced environment and provide excellent customer service to our campus community.

The University of Guelph is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to fostering a culture of inclusion and diversity, and we encourage applications from underrepresented groups.