Principal Service Manager
3 weeks ago
The Principal Service & Asset Management defines and coaches the Technology Service & Work Management Global Process efficiency & effectiveness. You'll monitor Potash Technology performance to identify opportunities and remove obstacles to streamline execution. You will also coordinate with Technology Service & Work Management teams on global process improvements.
Key Responsibilities- Define local requirements for implementation of Global Technology Service Management & Work Management processes & systems.
- Provide coaching & expert advice on Global Technology Service Management & Work Management processes & systems.
- Coordinate and facilitate the Potash CAB (change assessment board).
- Measure departmental performance and effectiveness of Global Technology Service Management & Work Management processes (service level metrics, failed changes, etc.).
- Engage with global process & systems owners to provide suggestions and improvements to Global Technology Service Management & Work Management.
To be successful in this role, you will need:
- Tertiary qualifications in Engineering, IT or Trade equivalent.
- IT Service Management Framework (ITIL Foundation).
- Experience with SAP Work Management & related technology systems.
- Experience with Service Now (SNoW) Process & Systems.
- Experience managing and facilitating Change Management & Change Assessment Boards.
- Ability to develop Process Definitions & Process Improvements.
- Excellent communication skills (written and verbal) across relevant stakeholders to provide quick and accurate responses to all queries and relevant support as required.
This role will be based out of BHP's corporate office in Downtown, Saskatoon. The associated work schedule will be 40 hours per week, Monday to Friday. Hybrid working (flexible, shared workstations and a combination of office and work from home) is standard for BHP.
About BHPAt BHP, we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
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Principal Service Manager
2 months ago
Saskatoon, Saskatchewan, Canada BHP Group Full timeAbout the RoleWe are seeking a highly skilled Principal Service Manager to join our team at BHP Group. As a key member of our organization, you will play a critical role in defining and coaching global technology service management and work management processes and systems.Your primary responsibilities will include:Defining local requirements for the...
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Principal Service Manager
2 months ago
Saskatoon, Saskatchewan, Canada BHP Group Full timeAbout the RoleWe are seeking a highly skilled Principal Service Manager to join our team at BHP Group. As a key member of our organization, you will play a critical role in defining and coaching global technology service management and work management processes and systems.Your primary responsibilities will include:Defining local requirements for the...
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Principal Service Manager
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Principal Service Manager
1 month ago
Saskatoon, Saskatchewan, Canada BHP Group Full timeAbout the RoleWe are seeking a highly skilled Principal Service Manager to join our team at BHP Group. As a key member of our Service Asset Management team, you will be responsible for defining and coaching global technology service management and work management processes and systems.Your primary focus will be on monitoring Potash Technology performance to...
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