Principal Service Manager
2 months ago
We are seeking a highly skilled Principal Service Manager to join our team at BHP Group. As a key member of our organization, you will play a critical role in defining and coaching global technology service management and work management processes and systems.
Your primary responsibilities will include:
- Defining local requirements for the implementation of global technology service management and work management processes and systems.
- Providing coaching and expert advice on global technology service management and work management processes and systems.
- Coordinating and facilitating the Potash CAB (change assessment board).
- Measuring departmental performance and effectiveness of global technology service management and work management processes (service level metrics, failed changes, etc.).
- Engaging with global process and systems owners to provide suggestions and improvements to global technology service management and work management.
Requirements
To be successful in this role, you will need:
- Tertiary qualifications in Engineering, IT, or Trade equivalent.
- IT Service Management Framework (ITIL Foundation).
- Experience with SAP Work Management and related technology systems.
- Experience with Service Now (SNoW) Process and Systems.
- Experience managing and facilitating Change Management and Change Assessment Boards.
- Ability to develop Process Definitions and Process Improvements.
- Excellent communication skills (written and verbal) across relevant stakeholders to provide quick and accurate responses to all queries and relevant support as required.
About Our Company
BHP Group is a global leader in the mining and resources industry. We are committed to employing individuals who align with our BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police/criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
Supporting a Diverse Workforce
We know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day.
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