Senior Manager, Corporate Lending Operations

4 weeks ago


Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Manager, Agency Administration, Corporate Lending Operations. As a key member of our corporate lending team, you will be responsible for the day-to-day administration of a group of assigned borrowing accounts, ensuring timely and accurate processing, and providing exceptional customer service.

Key Responsibilities
  • Oversee the administration of assigned borrowing accounts, ensuring compliance with credit terms and regulatory requirements.
  • Manage a team of individuals responsible for servicing loans for our largest clients, providing work direction and guidance as needed.
  • Ensure the quality of team's work and understand its impact on the activities of others within and outside of own function/unit.
  • Function as the primary point of contact for escalation and problem resolutions for internal groups, partners, and/or customers.
  • Maintain effective relationships with business partners, lawyers, and other support groups.
  • Identify and recommend automation opportunities; implement agreed-upon process changes.
  • As appropriate, oversee the delivery of projects and communicate project status on an ongoing basis, escalating where necessary to achieve project objectives.
  • Accountable for the development of operational improvements to streamline procedures and enhance customer service, ensuring changes are implemented and adhered to by the team.
Requirements
  • Solid understanding of the credit process is an asset.
  • Proficient Microsoft Suite of products and Mainframe.
  • Strong organizational and time management skills.
  • Strong verbal/written communication skills.
  • Must be self-motivated, strong team player; possess sharp analytical and problem-solving skills.
  • Ability to work with high-profile clients as well as Senior Management.
  • Commitment to operational and service excellence.
  • Strong business acumen and passion for customer service.
About Us

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.

We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.



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