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Client Success Advocate

3 months ago


Toronto, Ontario, Canada TemboSocial Full time


About TemboSocial:

TemboSocial is a dynamic software firm specializing in employee engagement, located in Toronto's Junction area. As a leader in Employee Recognition and Feedback solutions, we cater to organizations aiming to enhance employee performance. With over 15 years of experience, TemboSocial has partnered with renowned brands, impacting more than 1,000,000 users daily.


Role Overview:

At TemboSocial, our customers are at the heart of what we do. We are dedicated to ensuring our clients gain maximum value from our software offerings, acting as trusted business partners while continuously learning from their experiences to drive product innovation and establish best practices.

In this position, you will serve as the primary contact for our clients. Your enthusiasm for assisting customers will turn every interaction into a chance to provide value and gain insights. You will possess strong skills in task management, communication, writing, and organization.


Key Responsibilities:

Customer Success Management

Initial Support - Act as the first point of contact for customer inquiries, efficiently relaying information to the internal team to ensure minimal disruption while delivering exceptional service. You will strive to become a proficient user of TemboSocial's software. Training and Resources - Provide training for new users and develop resources that empower customers to utilize TemboSocial solutions effectively and adopt best practices.

Marketing Support for Customers

Online Presence - Manage our digital engagement with customers through our blog and social media platforms. Familiarity with HubSpot is advantageous, along with a willingness to become a proficient user. Product Updates - Generate marketing materials and communications to keep customers informed about software updates and new features. Help Documentation - Ensure our online help resources are accurate and user-friendly. Ability to create engaging video content to enhance documentation using tools like Camtasia is a plus.

Customer Onboarding

New Client Support - Assist in the onboarding process for new clients, ensuring proper account setup and training on how to leverage our solutions effectively. Continuously refine onboarding programs based on new features and insights from previous experiences.


Required Qualifications:

Proven experience in a software company, specifically in customer success or account management roles. Outstanding client-facing abilities, including relationship management and verbal communication skills. Creative and innovative problem-solving capabilities. Enthusiasm for working in a fast-paced, entrepreneurial environment. Experience with HubSpot and video editing tools is an asset.

Education:

Degree from a university or college.