Client Success Advocate

3 weeks ago

Toronto, Ontario, Canada Broadridge Full time
About the Role

Broadridge is seeking a highly motivated and experienced Client Success Representative to join our team. As a key member of our Client Success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services, and driving business growth through exceptional client service.

Key Responsibilities
  • Act as the primary point of contact for assigned clients, providing prompt and efficient resolution to their inquiries and concerns.
  • Manage the onboarding process for new clients, providing additional training as needed to ensure a smooth and efficient experience.
  • Work collaboratively with the Client Success team to identify opportunities to demonstrate value to our clients, identify key client engagement metrics, and provide recommendations to drive business growth.
  • Maintain a high customer satisfaction rating by providing exceptional service and delivering a quality onboarding and training experience.
  • Collaborate with clients to identify and implement strategies to achieve their goals and maximize the value they receive from our products.
  • Continuously gather and communicate customer feedback to internal teams to drive product improvement and enhance customer satisfaction.
Requirements
  • Bachelor's degree or equivalent experience preferred.
  • Minimum of 2-3 years of Customer Service experience, in a SaSS environment preferred.
  • Exceptional written and verbal communication skills.
  • Excellent attention to detail and quality of work.
  • Multi-tasking skills, ability to prioritize work and respond to clients within reasonable time frames.
  • Able to adapt and embrace change on an ongoing basis, and always ready to learn.
  • Create positive and professional business relationships with clients.
  • Ability to learn software solutions quickly.
  • Work cooperatively and effectively with fellow team members, clients, and other stakeholders.
Tools and Technologies
  • Salesforce.
  • Microsoft suite.
  • Outlook.
  • JIRA.
  • Confluence.
  • Churnzero.
Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • Employment verification.
  • Education verification.
  • Credit inquiry.
  • Canadian criminal record check.
Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time, this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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