Client Success Advocate
2 months ago
Broadridge is seeking a highly motivated and experienced Client Success Representative to join our team. As a key member of our Client Success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services, and driving business growth through exceptional client service.
Key Responsibilities:- Act as the primary point of contact for assigned clients, providing prompt and efficient resolution to their inquiries and concerns.
- Manage the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
- Work collaboratively with the Client Success team to identify opportunities to demonstrate value to our clients and drive business growth.
- Maintain a high customer satisfaction rating by providing exceptional service and delivering a quality onboarding and training experience.
- Collaborate with clients to identify and implement strategies to achieve their goals and maximize the value they receive from our products.
- Continuously gather and communicate customer feedback to internal teams to drive product improvement and enhance customer satisfaction.
- Bachelor's degree or equivalent experience preferred.
- Minimum of 2-3 years of Customer Service experience, in a SaSS environment preferred.
- Exceptional written and verbal communication skills.
- Excellent attention to detail and quality of work.
- Multi-tasking skills, ability to prioritize work and respond to clients within reasonable time frames.
- Able to adapt and embrace change on an ongoing basis, and always ready to learn.
- Create positive and professional business relationships with clients.
- Ability to learn software solutions quickly.
- Work cooperatively and effectively with fellow team members, clients, and other stakeholders.
- Salesforce.
- Microsoft suite.
- Outlook.
- JIRA.
- Confluence.
- Churnzero.
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace. If you require any accommodations during the recruitment process, please notify our recruitment team.
-
Client Success Advocate
3 weeks ago
Toronto, Ontario, Canada Broadridge Full timeAbout the RoleBroadridge is seeking a highly motivated and experienced Client Success Representative to join our team. As a key member of our Client Success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services, and driving business growth through...
-
Client Care Advocate
3 weeks ago
Toronto, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a Client Care Advocate to join our team at beBee Professionals. In this role, you will provide essential care to clients in Toronto, Canada, assisting them with daily living activities and promoting independence.Key Responsibilities:Assist clients with personal hygiene, dressing, and mobility.Provide support with medication administration and...
-
Client Success Manager
1 month ago
Toronto, Ontario, Canada LEAP Legal Software Full timeClient Success ManagerLEAP Legal Software is seeking a highly motivated and results-driven Client Success Manager to join our team in Toronto. As a Client Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients, primarily law firms. Your primary responsibility will be to build strong relationships with clients,...
-
Client Success Manager
1 month ago
Toronto, Ontario, Canada LEAP Legal Software Full timeClient Success ManagerLEAP Legal Software is seeking a highly motivated and results-driven Client Success Manager to join our team in Toronto. As a Client Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients, primarily law firms. Your primary responsibility will be to build strong relationships with clients,...
-
Client Success Manager
2 months ago
Toronto, Ontario, Canada LEAP Legal Software Full timeAbout the RoleWe are seeking a highly motivated and results-driven Client Success Manager to join our team at LEAP Legal Software. As a Client Success Manager, you will play a crucial role in ensuring the success and satisfaction of our clients, primarily law firms.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong, long-lasting...
-
Client Success Manager
2 months ago
Toronto, Ontario, Canada LEAP Legal Software Full timeAbout the RoleWe are seeking a highly motivated and results-driven Client Success Manager to join our team at LEAP Legal Software. As a Client Success Manager, you will play a crucial role in ensuring the success and satisfaction of our clients, primarily law firms.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong, long-lasting...
-
Customer Success Advocate
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Virtual Customer Success Associate to provide exceptional customer service to our clients in Toronto. The ideal candidate will be responsible for delivering top-notch technical support and troubleshooting, ensuring customer satisfaction and loyalty. Key responsibilities include resolving customer inquiries in a timely...
-
Customer Success Advocate
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Virtual Customer Success Associate to provide exceptional customer service to our clients in Toronto. The ideal candidate will be responsible for delivering top-notch technical support and troubleshooting, ensuring customer satisfaction and loyalty. Key responsibilities include resolving customer inquiries in a timely...
-
Customer Success Advocate
3 weeks ago
Toronto, Ontario, Canada Hootsuite Full timeUnlock Business Growth with HootsuiteHootsuite is seeking a skilled Enterprise Customer Support Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our enterprise clients, ensuring their social media needs are met and exceeded.Key Responsibilities:Provide timely and effective...
-
Client Success Manager
3 weeks ago
Toronto, Ontario, Canada Fenergo Full timeJob DescriptionFenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, revolutionizing the way financial institutions interact with clients and regulatory bodies. As a Client Partner, you will play a crucial role in ensuring client satisfaction, fostering strong relationships, and identifying opportunities for upselling...
-
Customer Success Advocate
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timeCustomer Success Associate OpportunityWe are seeking a skilled Customer Success Associate to provide exceptional service to our clients at beBee Professionals in Toronto.Key Responsibilities:Provide technical support and troubleshooting to customersResolve customer inquiries in a timely and professional mannerWork independently and as part of a team to...
-
Customer Success Advocate
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timeCustomer Success Associate OpportunityWe are seeking a skilled Customer Success Associate to provide exceptional service to our clients at beBee Professionals in Toronto.Key Responsibilities:Provide technical support and troubleshooting to customersResolve customer inquiries in a timely and professional mannerWork independently and as part of a team to...
-
Customer Success Advocate
3 weeks ago
Toronto, Ontario, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make this process easy and accessible for families across North America.Job DescriptionWe're seeking a Customer Success Manager to join our team. As a key member of our customer management team, you'll be...
-
Customer Success Advocate
3 weeks ago
Toronto, Ontario, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make this process easy and accessible for families across North America.Job DescriptionWe're seeking a Customer Success Manager to join our team. As a key member of our customer management team, you'll be...
-
Customer Advocate
1 month ago
Toronto, Ontario, Canada Hydro One Networks Inc Full timeCustomer Advocate Job DescriptionHydro One Networks Inc is seeking a talented Customer Advocate to join our team. As a Customer Advocate, you will be responsible for working closely with internal teams and external partners to ensure the needs of our customers are prioritized and heard.Key Responsibilities:Represent Hydro One in key client engagements,...
-
Customer Advocate
1 month ago
Toronto, Ontario, Canada Hydro One Networks Inc Full timeCustomer Advocate Job DescriptionHydro One Networks Inc is seeking a talented Customer Advocate to join our team. As a Customer Advocate, you will be responsible for working closely with internal teams and external partners to ensure the needs of our customers are prioritized and heard.Key Responsibilities:Represent Hydro One in key client engagements,...
-
Client Success Manager
3 weeks ago
Toronto, Ontario, Canada Fenergo Full timeAbout the RoleWe are seeking a highly skilled Client Partner to join our team at Fenergo. As a Client Partner, you will be responsible for managing a portfolio of clients through their life cycle from delivery through to post-implementation. You will play a crucial role in ensuring client satisfaction, fostering strong relationships, and identifying...
-
Customer Success Advocate
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Success Specialist to provide exceptional customer service and support to our clients. The ideal candidate will have a minimum of 2 years of customer service experience, excellent communication and interpersonal skills, strong problem-solving and analytical skills, knowledge of customer service software and CRM...
-
Customer Success Advocate
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Success Specialist to provide exceptional customer service and support to our clients. The ideal candidate will have a minimum of 2 years of customer service experience, excellent communication and interpersonal skills, strong problem-solving and analytical skills, knowledge of customer service software and CRM...
-
Customer Success Advocate
4 weeks ago
Toronto, Ontario, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make this process easy and accessible for families across North America.Job DescriptionWe're seeking a Customer Success Manager to join our team. As a key member of our customer management team, you'll be...
