Service Advisor

7 days ago


Newmarket, Ontario, Canada Zanchin Automotive Group Full time

About the Opportunity

This role is an integral part of the service department, responsible for providing exceptional customer service and communication. Key responsibilities include:

  • Selling recommended and required vehicle repair/maintenance services
  • Serving as a liaison between customers and automotive service technicians
  • Explaining the nature of vehicle maintenance and costs to customers
  • Advising customers on vehicle maintenance and stressing the importance of regular maintenance
  • Scheduling appointments and contacting customers with vehicle repair status updates
  • Preparing accurate repair orders and invoices

About You

Successful candidates will have a strong background in sales and customer handling, including:

  • 1-3 years of experience as a Service Advisor or Sales/Customer Service Representative, preferably in the automotive industry
  • Secondary School diploma or equivalent experience
  • Proficiency in working with ERP systems and Customer Relationship Management Systems
  • Ability to sell vehicle maintenance services
  • Ability to adapt to a fast-paced environment and meet deadlines
  • Strong communication and organizational skills
  • Ability to maintain confidentiality and professionalism
  • Self-motivated and driven with a passion for delivering exceptional service

Why Choose Zanchin Automotive Group

This is a fantastic opportunity to join a leading automotive group that values its employees and offers a range of benefits, including:

  • Competitive compensation package
  • Enhanced group benefits program
  • Company-provided tools and equipment
  • Ongoing development and training
  • Opportunities for career advancement

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