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Lead Property Operations Manager

3 months ago

Kelowna, British Columbia, Canada Argus Properties Full time $80,000 - $120,000
Lead Property Operations Manager
Reports to: Director, Property Management at Argus Properties Ltd. Argus Properties Ltd. is a prominent, privately-held real estate investment firm with a strong presence in the market. With decades of expertise, Argus Properties oversees a varied portfolio that includes industrial, office, retail, residential, and hospitality assets. Our comprehensive knowledge in development, construction, leasing, property oversight, and hospitality drives our expansion across Canada and the USA. Why Consider a Career with Argus?
  • Your growth is our priority.
  • Engaging work with innovative solutions.
  • A commitment to ongoing training and professional development for all team members.
  • Recognition as a valued individual, with support throughout your career journey.
  • A team of skilled and approachable colleagues who appreciate a good sense of humor.
  • Opportunities to connect with the team through company events.
  • A diverse and inclusive workplace culture.
Key Responsibilities:
  • Ensure tenant satisfaction and loyalty through exceptional customer service initiatives and effective communication with tenants. Respond promptly to inquiries and requests through formal correspondence, email, phone, and/or regular meetings;
  • Manage the coordination of incoming and outgoing commercial tenancies, with an understanding of residential move-in, move-out, and annual condition inspections for team support;
  • Prepare annual operating and capital budgets; regularly review monthly financial statements to identify variances and trends that may require attention, and report as necessary;
  • Develop and maintain processes and procedures related to property reporting.
  • Supervise the residential manager and maintenance team to ensure task and project completion;
  • Ensure timely collection of rent and other receivables in accordance with lease agreements and established company policies;
  • Establish, maintain, and monitor property-specific preventative maintenance programs; recommend, coordinate, and execute planned capital improvement initiatives;
  • Solicit quotations from vendors, provide informed recommendations, and issue purchase orders as needed;
  • Possess a strong understanding of maintenance and repairs, as well as health and safety regulations;
  • Conduct routine inspections of properties to ensure a consistent standard of care in alignment with company objectives;
  • Secure properties by engaging security services; installing and maintaining security systems; establishing and enforcing precautionary policies and procedures; responding to emergencies;
  • Oversee contract administration; ensure fair management of lease agreements and service contracts;
  • Identify and assess underperforming properties and develop/implement strategies to enhance their performance;
  • Be available for after-hours emergency response outside of regular business hours;
  • Perform other duties as assigned by the Director, Property Management.
Required Qualifications:
  • 3-5 years of experience in commercial property management;
  • 2-3 years of experience in residential property management; experience in strata management is a plus;
  • Formal education and/or property management certifications are preferred;
  • Knowledge of general accounting practices, financial analysis, capital planning, budgeting, and reporting;
  • Experience in contract negotiation and administration is preferred; project management skills are an asset;
  • Ability to manage multiple tasks and adjust priorities as needed;
  • A proactive and collaborative approach to problem-solving, with a focus on finding solutions;
  • Adaptability to various competing demands while demonstrating a high level of client service and responsiveness.
  • Proficiency in Microsoft Word and Excel; experience with property management/accounting software is beneficial;
  • Occasional travel may be necessary.
Compensation Range:
$80,000 - $120,000 We appreciate your interest in this position. Only candidates selected for an interview will be contacted.