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2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Subway. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of our food preparation and service staff
- Train staff in job duties, sanitation, and safety procedures
- Establish methods to meet work schedules and ensure efficient workflow
- Customer Service
- Ensure that food and service meet quality control standards
- Address customer complaints or concerns in a professional and courteous manner
- Operations and Administration
- Prepare and submit reports on sales, stock, and other key performance indicators
- Maintain accurate records of stock, repairs, sales, and wastage
- Prepare and submit budgets and cost estimates
- Team Management
- Supervise and check the assembly of trays and delivery of food trolleys
- Establish work schedules and ensure that staff are aware of their responsibilities
- Education and Experience
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a similar role
- Skills and Abilities
- Excellent oral communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of food safety and sanitation procedures
- Work Environment
- Noisy
- Odours
- Wet/damp
- Hot
- Work Setting
- Restaurant
