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    4 weeks ago

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IT Security Specialist

2 months ago

Edmonton, Alberta, Canada Epic IT Security Ltd. Full time
Job Title: IT Security Specialist

We are seeking an experienced IT Security Specialist to join our team at Epic IT Security Ltd. As an IT Security Specialist, you will be responsible for providing technical support and assistance to our clients in resolving IT security-related issues.

Key Responsibilities:
  • Provide technical support and assistance to clients in resolving IT security-related issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • May work in a team with shared supervisory responsibilities
  • May perform a variety of office management and clerical duties
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience
  • Strong knowledge of networking security, Internet, desktop applications, security software, MS Office, and MS Windows
  • Ability to work in a fast-paced environment, under pressure, with tight deadlines, and repetitive tasks
  • Attention to detail and ability to multitask
  • Client focus, judgement, organized, team player, and time management skills
What We Offer:
  • Physical accessibility accommodations
  • Visual accessibility accommodations
  • Auditory accessibility accommodations
  • Participation in a government or community program or initiative that supports persons with disabilities
  • Mentorship, coaching, and/or networking opportunities for persons with disabilities
  • Awareness training to employees to create a welcoming work environment for persons with disabilities
  • Accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Newcomers and Refugees:
  • Participation in a government or community program or initiative that supports newcomers and/or refugees
  • Assistance with immediate settlement needs of newcomers and/or refugees
  • Support for social and labour market integration of newcomers and/or refugees
  • Recruitment of newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Support for newcomers and/or refugees with foreign credential recognition
  • Mentorship programs that pair newcomers and/or refugees with experienced employees
  • Diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees
Support for Youths:
  • Participation in a government or community program or initiative that supports youth employment
  • On-the-job training tailored to youth
  • Mentorship, coaching, and/or networking opportunities for youth
  • Awareness training to employees to create a welcoming work environment for youth
Support for Veterans:
  • Participation in a government or community program or initiative that supports Veterans
  • Mentorship, coaching, and/or networking opportunities for Veterans
  • Awareness training to employees to create a welcoming work environment for Veterans
  • Recruitment of Veterans and other candidates with military experience through targeted hiring initiatives
  • Assistance with immediate transition needs of Veterans
  • Workshops, counselling services, or other resources to help Veterans navigate their transition into the civilian workforce
  • Support for Veterans in translating their military skills and experience into the language of the civilian job market
  • Flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace
Support for Indigenous People:
  • Participation in a government or community program or initiative that supports Indigenous people
  • Mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Development and maintenance of relationships with Indigenous communities, Indigenous-owned businesses, and organizations
  • Cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitation of access to Elders who can offer support and guidance to Indigenous workers
Support for Mature Workers:
  • Participation in a government or community program or initiative that supports mature workers
  • Application of hiring policies that discourage age discrimination
  • Awareness training to employees to create a welcoming work environment for mature workers
  • Mentorship, coaching, and/or networking opportunities for mature workers
  • Phased retirement options that allow mature workers to gradually reduce their workload
  • Phased re-entry options for mature workers who are returning to work after retiring
  • Workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers
  • Resources to help mature workers plan their retirement
Support for Visible Minorities:
  • Participation in a government or community program or initiative that supports members of visible minorities
  • Application of hiring policies that discourage discrimination against members of visible minorities
  • Mentorship programs that pair members of visible minorities with experienced employees
  • Diversity and cross-cultural training to create a welcoming work environment for members of visible minorities