Customer Order Coordinator
1 month ago
- Employment Type: Full-time
- Working Hours: Monday to Friday, 8am to 5pm OR 9am to 6pm
- Benefits and Perks:
- RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- In-house leadership development and coaching
- Training & Development Programs
- Considerable referral bonuses
- Discounts on Techo-Bloc's products
- Techo-Bloc branded merchandise
- Free parking
- Employee Recognition Events
- English and French language courses available as needed
We are seeking a motivated and results-oriented individual who is dedicated to fulfilling our customers' needs, ensuring that each client feels valued. In this position, you will manage customer order inquiries from our distribution centers, collaborating with a team of skilled bilingual Coordinators. Your daily responsibilities will include:
- Processing customer purchase orders through various channels including phone, email, fax, and online platforms for both Canadian and American markets;
- Evaluating customer orders and accounts to recommend effective solutions that enhance efficiency and reduce costs;
- Overseeing inventory transactions and logistical requests utilizing different software systems;
- Responding to inquiries from customers and our sales team regarding product availability, providing alternatives and solutions tailored to their needs;
- Following up with customers on pending orders awaiting collection;
- Working closely with the sales and marketing team to coordinate product pickups and delivery schedules for our clients.
Essential Qualifications:
- Exceptional customer service skills with a commitment to service excellence and ownership of every customer interaction;
- Strong problem-solving abilities, a positive demeanor, and meticulous attention to detail;
- Capability to multitask, organize, prioritize, and follow up within established timelines;
- Proficiency in Microsoft Office Excel and Word;
- Self-driven, proactive, and quick to learn;
- Familiarity with inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an advantage.
We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.
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