Customer Support Representative

20 hours ago

Canada APF Marketing Full time

We are seeking a highly motivated Customer Support Specialist to join our team at APF Marketing. As a key member of our customer service team, you will be responsible for maintaining existing client relationships and managing their orders. Our company is a front runner in the promotional products industry, with a manufacturing facility in Montreal and an established importing department working closely with our network of distributors. Your primary responsibilities will include managing and supporting both French and English-speaking clients' inquiries and orders. You will also be responsible for preparing quotations and order confirmations, processing orders using our CRM System, coordinating orders with production and graphics departments, and updating customers with deliveries and production timelines. Additionally, you will promote company products and services. To be successful in this role, you will need to have a minimum of 3-5 years of experience in customer service or relations, strong written and oral communication skills in French and English, and the ability to work independently and multitask.

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